My Care CRM Privacy Policy


Introduction

At My Care CRM, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management platform.

My Care CRM (ABN 44 667 597 659) is responsible for your personal data under this policy.

Data We Collect

Personal Information

When you register for and use the My Care CRM platform, we collect information that identifies you personally, including:

  • Name and contact details
  • Professional credentials and qualifications
  • Profile images
  • Login credentials and activity logs
  • Location data when using our mobile applications
  • Communication preferences

Usage Information

We automatically collect certain information about how you interact with our platform:

  • Access times and duration
  • Features and functions used
  • Device information (type, operating system, browser)
  • IP address and network information
  • Cookies and similar tracking technologies

Client and Service Recipient Data

As a CRM service, we process information you input about your clients or service recipients. You are responsible for ensuring you have proper consent to share this information with us.

How We Use Your Information

We use your personal information to:

  • Provide and maintain the My Care CRM platform
  • Process transactions and billing
  • Authenticate users and manage accounts
  • Deliver customer support and respond to enquiries
  • Send administrative notifications about service changes
  • Analyse usage patterns to improve our platform
  • Detect and prevent fraudulent or unauthorised access
  • Comply with legal obligations

With your consent, we may also:

  • Send you marketing communications about new features or services
  • Invite you to participate in surveys or research
  • Share industry insights and best practices

Legal Basis for Processing

We process your personal information based on:

  • The necessity to perform our contract with you
  • Our legitimate business interests
  • Your consent, where applicable
  • Compliance with legal obligations

Data Sharing and Disclosure

We may share your personal information with:

Service Providers

Third parties who perform services on our behalf, such as:

  • Hosting and cloud infrastructure providers
  • Payment processors
  • Analytics services
  • Customer support tools

Business Partners

With your consent, we may share information with business partners who offer complementary services.

Legal Requirements

We may disclose information when required by law, court order, or other legal process.

Business Transfers

If My Care CRM is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Role-based access controls
  • Staff training on data protection
  • Incident response procedures

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as:

  • Your account remains active
  • Necessary to provide our services
  • Required to comply with legal obligations
  • Essential for legitimate business purposes

When information is no longer needed, we will securely delete or anonymise it.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing your personal information
  • Correcting inaccurate data
  • Deleting your information
  • Restricting or objecting to processing
  • Data portability
  • Withdrawing consent

To exercise these rights, please contact us using the details in the "Contact Us" section.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Your continued use of the My Care CRM platform after changes to the Privacy Policy constitutes acceptance of those changes.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

My Care CRM
Unit 10, 9 The Avenue
Midland, WA 6056

Email: support@mycarecrm.com.au
Telephone: 1300 316 543‬

If you have a complaint about how we've handled your personal information and we haven't addressed your concern satisfactorily, you may contact the Office of the Australian Information Commissioner (OAIC).

Last Updated: March 2025