The best NDIS software is the one that keeps you compliant and audit-ready, pays staff correctly under the SCHADS award, and doesn't charge you per participant. For Australian providers who want one system instead of five separate tools, that's what My Care CRM was built for — but judge for yourself with the checklist below.
Expiry alerts, qualification monitoring and audit-ready records should be automatic, not a spreadsheet you maintain on the side.
Rostering that doesn't understand SCHADS pay rates creates payroll errors. Award logic should be built in.
Bulk claiming and invoicing should flow from delivered supports without re-keying, and reconcile with your accounting system (e.g. Xero).
NDIS participant data is sensitive. Ask where it's hosted — Australian hosting keeps it under Australian jurisdiction.
Ask whether your data sits in its own dedicated system or is co-mingled with other providers in one shared database.
Per-seat pricing with unlimited participants is predictable. Per-participant or per-shift pricing grows with your caseload even when your team doesn't.
E-signing, document templates and staff training are often paid add-ons. Check what the quoted price really covers.
If you're already on another platform, ask whether the vendor migrates your data — and whether fees start before your system is live.
NDIS platforms are typically priced per user per month, with wide variation in what's included. My Care CRM is $34 per seat / month, or $264 per seat / year (equivalent to $22 per seat / month) on the 12-month plan — ex GST, minimum 5 billable seats, with every feature included and unlimited free participants.
For a 5-person team that's $170/month on the monthly plan, or the equivalent of $110/month billed annually. Usage add-ons are billed only as used: SMS $0.10 per message, vSure identity/VEVO checks $2.00 per check.
It depends on your size and needs — but for providers who want compliance, rostering, claiming, e-signing and training in one system, My Care CRM is built exclusively for the Australian NDIS sector, prices per seat with unlimited free participants, and includes e-signing (DocuCare) and a training LMS (AcadeMy Care) at no extra cost.
Most platforms charge per user per month. My Care CRM costs $34 per seat / month, or $264 per seat / year (equivalent to $22 per seat / month), ex GST, minimum 5 billable seats — with all features included and no per-participant charges.
Predictable pricing (per seat, not per participant), built-in SCHADS award interpretation, automated compliance alerts, and included extras like e-signing and staff training — so you're not paying for four systems. My Care CRM's minimum is 5 seats: $170/month, or the equivalent of $110/month on the annual plan.
If you're on Shiftcare, Nightingale or Care Master, My Care Switch migrates your data into My Care CRM as part of onboarding, and no subscription fees start until your dedicated system is live with full access.