My Care CRM matches qualified workers to participants automatically, tracks shifts via GPS, generates timesheets, and pushes everything to Xero. From roster to payroll — one seamless flow.
Every feature designed around real NDIS scheduling challenges. Compliance isn't an add-on — it's the foundation.
Visual rostering with day, week, or month views. Move shifts effortlessly. See availability at a glance. No more spreadsheet chaos.
Select a participant and only see workers who are qualified, available, and compliant. The system won't let you assign someone who shouldn't be there.
Save common roster patterns and apply them in seconds. Perfect for regular support schedules. Reclaim hours of admin time every week.
See how your scheduling decisions affect participant budgets as you make them. No surprises at month end. Stay within plan limits automatically.
Compare current rosters with historical data. Identify patterns, optimise travel time, and make data-driven scheduling decisions.
Push shift notifications to all employees instantly. No chasing people. No phone tag. Everyone knows their schedule immediately.
My Care CRM scans every roster for errors, overlaps, and compliance issues before you save. Problems are caught, not discovered later.
Easy-view employee availability shows who's free, who's on leave, and who's already at capacity. Schedule with confidence.
Let My Care CRM verify timesheet validity automatically. GPS data, shift duration, and compliance checks — then human approval with a single click.
See exactly how a shift moves through My Care CRM — from initial scheduling to final payment, with compliance at every step.
Drag a shift onto the calendar. My Care CRM shows only qualified, available workers for that participant's specific requirements. Add custom notes for the worker to review.
Compliance enforced automaticallyWorker receives push notification on their My Care app. They see full participant details, support requirements, and any scheduler notes — all auto-populated from My Care CRM.
Real-time sync to mobileWorker reviews and responds. If they accept, shift status updates to confirmed. If they decline (with notes), scheduler is notified instantly and shift remains open for reassignment.
Two-way communicationWorker arrives, reviews participant notes in the app, and taps "Start Shift". GPS monitoring activates. Shift duration timer begins. Everything is tracked automatically.
GPS-verified attendanceWorker ends shift, adds case notes, and uploads any required documents. Everything is auto-filed to the correct participant and employee folders. Kilometres and hours calculated.
Automatic documentationBehind the scenes, My Care CRM creates a timesheet entry, travel claim, and service delivery confirmation for PRODA invoicing. All data is validated and ready.
Zero manual entryScheduler reviews timesheets (pre-verified by the system), approves with one click, and pushes to Xero. Services are invoiced and sent. Case notes, incidents, everything synced.
Seamless Xero integrationYour workers get a purpose-built mobile app that makes their job easier. Shift details, participant info, case notes, documents — all synced in real-time with My Care CRM.
Participant requirements, scheduler notes, and location — all before they arrive
Tap to start, tap to finish. Location verified. Time tracked. Kilometres calculated.
Add notes, capture photos, upload files — all auto-filed to the right folders
Full functionality in areas with poor reception. Syncs automatically when back online.
Every shift generates a cascade of automated actions. Here's what My Care CRM handles so you don't have to.
Hours calculated from GPS-verified check-in/out times
Kilometres auto-calculated and ready for reimbursement
PRODA-ready invoicing with correct support codes
Participant funding balances adjusted in real-time
Case notes and files sorted to the right profiles
Timesheets and invoices pushed with one click
Worker qualifications verified before every shift
Every action logged for compliance reporting
See how My Care CRM can eliminate scheduling headaches, automate timesheet processing, and keep you compliant at every step.