SIPcity provides Australian cloud communications for My Care CRM. Make and receive calls directly from participant records, manage shared SMS across your team, and maintain complete audit trails — all from one platform.
No jargon. Here's what SIPcity does for your team.
Right now, your team is probably using their personal phones to call and text participants. That means no records, no accountability, and no audit trail. If something goes wrong, there's no way to trace what was said or when.
SIPcity gives your organisation its own Australian phone numbers and a shared SMS inbox. Staff make and receive calls through an app on their phone or browser — using a professional business number, not their personal one. Every call and message is logged automatically.
When connected to My Care CRM, calls happen directly from participant records. Your team sees who they're calling, and the activity is captured in one place. SMS conversations are shared across the team, so nothing falls through the cracks when someone is off sick or on leave.
It's professional, it's compliant, and it's all hosted right here in Australia.
SIPcity delivers calling, messaging, and activity tracking — everything your NDIS team needs to communicate professionally.
Australian local and mobile numbers for your organisation. Make and receive calls directly from participant records, with mobile and browser apps for your team.
One inbox for your whole team. Multiple staff can send and receive SMS from a single shared number, with full conversation history and delivery confirmation.
A complete, centralised record of every call and voicemail. Designed for accountability, compliance, and operational oversight — essential for NDIS providers.
Three plans designed for NDIS providers. All include Australian local numbers and are billed monthly.
$10/month per mobile number · 145 SMS included · 7c per SMS after allowance
* Unlimited calling is subject to SIPcity's Acceptable Use Policy.
SIPcity is an independent service provider and is not affiliated with My Care CRM. SIPcity plans are billed separately by SIPcity directly to the customer.